This policy explains refunds and cancellations for Stay Viral purchases. Different products have different terms. Please read the section that applies to what you bought.
1. Digital Course / Low-Ticket Products
(the $9 Stay Viral Quick-Start Course and similar standalone digital products)
These products qualify for a refund within [7] days of purchase, provided you have completed [25]% or less of the course content. Refunds are not available after the [7]-day window or once more than [25]% of the content has been accessed, as the material is delivered digitally and immediately. This policy applies only to standalone low-ticket digital products. It does not apply to the coaching program.
2. Coaching Program / High-Ticket Enrollment
(Inner Circle / Elite Coaching)
Enrollment in the coaching program is governed by the separate enrollment agreement you sign at checkout. That signed agreement controls the refund terms for your purchase and takes precedence over this general policy.
The coaching program is not subject to the [7]-day window above. Instead, it includes a 14-week performance-based money-back guarantee: you may request a full refund if you do not earn back your initial investment within 14 weeks, provided you met the participation requirements in your signed agreement (active in the community, working with your coach, picking up brand deals, and active throughout the full 14-week period). Members inactive for more than two consecutive weeks no longer qualify for this guarantee.
3. Early Cancellation (Coaching Program)
If you wish to cancel your coaching enrollment before beginning, you may request cancellation within [X] days of purchase. Early cancellation requests within this window are eligible for [a refund of the amount paid less a $[300] non-refundable enrollment fee / store credit / your choice]. After this window, refunds are governed solely by the 14-week performance guarantee above.
4. Hardship & Medical Circumstances
We understand serious circumstances can arise. If a medical or personal hardship prevents you from continuing, contact us through an official support channel (below) and we will work with you on options, which may include pausing your enrollment or [partial refund / credit — your choice]. Hardship accommodations are reviewed case by case and require timely written notice.
5. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted through an official support channel: [open a support ticket in Discord / email support@stayviral.io]. Requests sent to marketing, newsletter, or automated email addresses are not monitored and may not be received. To protect your timeline, please use an official channel listed here. We aim to respond within [2 business days].
Checkout consent
At checkout you confirmed the following statements. These checkboxes are logged with a timestamp tied to your order.
- I have read and agree to the Refund & Cancellation Policy.
- Coaching enrollment only: I understand my coaching enrollment is governed by my signed enrollment agreement, includes a 14-week performance-based guarantee rather than a standard cancellation window, and that refund terms are as described in the Refund & Cancellation Policy.
Questions about this policy? Email support@stayviral.io or open a support ticket in the Stay Viral Discord.