This policy explains refunds and cancellations for Stay Viral purchases. Different products have different terms. Please read the section that applies to what you bought.
1. Digital Course / Low-Ticket Products
(the $9 Stay Viral Quick-Start Course and similar standalone digital products)
These products qualify for a refund within 7 days of purchase, provided you have completed 25% or less of the course content. Refunds are not available after the 7-day window or once more than 25% of the content has been accessed, as the material is delivered digitally and immediately. This policy applies only to standalone low-ticket digital products. It does not apply to the coaching program.
2. Coaching Program / High-Ticket Enrollment
(SV Elite Coaching)
2.1 14-day right of withdrawal
You may cancel your purchase of SV Elite Coaching for any reason within 14 days of the purchase date and receive a full refund of the amount paid, whether or not you have accessed the program materials.
To exercise this right, email support@stayviral.io from the email address used at purchase, with the subject line “Withdrawal Request,” within 14 days of your purchase date. No explanation or reason is required.
Refunds under this section are returned to the original payment method used at checkout, within 5–10 business days of our confirming the request. There are no return costs, cancellation fees, restocking fees, or deductions of any kind.
2.2 14-week satisfaction guarantee
Beyond the 14-day right of withdrawal, SV Elite Coaching includes a 14-week satisfaction guarantee. A customer may request a refund of the amount paid if, at the end of the 14-week program, they are not satisfied with the program, provided they have met all participation requirements set out in the written enrollment agreement they signed before beginning.
The full and binding terms of this guarantee — including every participation requirement, exclusion, documentation standard, and the specific refund calculation — are set out in the signed enrollment agreement. The signed enrollment agreement governs this guarantee in every respect and takes precedence over any general summary shown on this page. Customers should read that agreement carefully before purchase.
3. Hardship & Medical Circumstances
We understand serious circumstances can arise. If a documented medical or personal hardship prevents you from continuing, contact us through the official support channel below and we will pause your enrollment so you can resume when you're ready. Hardship accommodations are limited to pausing your access, are reviewed case by case, and require timely written notice.
4. How to Request a Refund or Cancellation
All refund and cancellation requests must be submitted by email to support@stayviral.io. Requests sent to marketing, newsletter, or automated email addresses are not monitored and may not be received. To protect your timeline, please use the official support email listed here. We aim to respond within 2 business days.
Questions about this policy? Email support@stayviral.io.